Service User Terms and Conditions
1. Introduction
Welcome to Oldage Care. These Terms and Conditions outline the rules and regulations for service users utilizing our platform to connect with self-employed carers. By accessing and using Oldage Care, you agree to comply with these terms. Please read them carefully.
2. Eligibility Criteria
To use Oldage Care, you must:
- Be at least 18 years old or have the consent of a legal guardian.
- Provide accurate and complete information during the registration process.
- Comply with all applicable laws and regulations when using our services.
3. Service Usage
When using Oldage Care, you agree to:
- Use the platform solely for lawful purposes and in accordance with these terms.
- Respect the privacy and confidentiality of carers and other service users.
- Provide honest and constructive feedback to carers.
- Refrain from any form of harassment, discrimination, or abusive behavior.
4. Booking and Payment
When booking care services through Oldage Care, you agree to:
- Accurately describe your care needs and preferences.
- Make timely payments for services rendered as per the agreed terms.
- Adhere to the cancellation and refund policies outlined by Oldage Care.
Payments are processed securely through our payment gateway, and invoices will be provided for all transactions.
5. Confidentiality and Data Protection
We value your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
6. Service Quality and Dispute Resolution
We strive to ensure high-quality care services through our platform. If you encounter any issues or disputes, please contact our support team. We will make every effort to resolve disputes amicably and efficiently.
7. Termination of Service
We reserve the right to terminate or suspend your access to Oldage Care at any time, with or without notice, for any violation of these terms or any conduct that we deem harmful to our community.
8. Amendments to Terms
We may amend these Terms and Conditions from time to time. You will be notified of any changes, and continued use of the platform constitutes acceptance of the revised terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Acceptance of Terms
By using Oldage Care, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.